Frequently Asked Questions - InArt Home

<h1>Frequently Asked Questions</h1>

<h2>🛒 Ordering & Payment</h2>

<h3>What payment methods do you accept?</h3>
<p>We accept PayPal, which allows you to pay securely with your PayPal account or any major credit card (Visa, MasterCard, American Express) even without a PayPal account.</p>

<h3>Is it safe to shop on your website?</h3>
<p>Absolutely! Your security is our priority. We use SSL encryption and secure payment processing through PayPal to protect your personal and financial information.</p>

<h3>Can I modify or cancel my order?</h3>
<p>Please contact us within 24 hours at inacostisanu667@gmail.com if you need to modify or cancel your order. Once processing begins, changes may not be possible.</p>

<h2>📦 Shipping & Delivery</h2>

<h3>How long does shipping take?</h3>
<p>• Standard shipping: 10-21 business days<br>
• Express shipping: 7-14 business days<br>
Processing time: 2-5 business days before shipping<br>
<em>Please note: Our products are carefully sourced and may require additional processing time.</em></p>

<h3>Do you offer free shipping?</h3>
<p>Yes! We offer free shipping on orders over ₪200. For smaller orders, shipping costs will be calculated at checkout based on your location.</p>

<h3>Where do you ship from?</h3>
<p>Our products are sourced from various premium suppliers worldwide and ship directly to you. This allows us to offer unique, high-quality items at competitive prices.</p>

<h3>How can I track my order?</h3>
<p>Once your order ships, you'll receive a tracking number via email. Please allow 24-48 hours for tracking information to become active.</p>

<h2>🎨 Products & Quality</h2>

<h3>What materials are your art prints made from?</h3>
<p>All our products are carefully selected from premium suppliers who use high-quality materials including fade-resistant inks, premium canvas, and professional-grade frames.</p>

<h3>Can I customize or personalize products?</h3>
<p>Yes! Many of our products offer personalization options. Processing time for custom items may be 5-10 business days before shipping.</p>

<h3>What if my item arrives damaged?</h3>
<p>We carefully package all items, but if something arrives damaged, please contact us immediately with photos. We'll arrange a replacement or full refund.</p>

<h2>🔄 Returns & Exchanges</h2>

<h3>What is your return policy?</h3>
<p>We offer returns within 30 days of delivery. Due to the custom nature of many items, personalized products cannot be returned unless defective.</p>

<h3>How do I return an item?</h3>
<p>Contact us at inacostisanu667@gmail.com with your order number. We'll guide you through the return process and provide return instructions.</p>

<h3>Who pays for return shipping?</h3>
<p>Return shipping is the customer's responsibility unless the item was damaged or significantly different from the description.</p>

<h2>⏰ Processing & Fulfillment</h2>

<h3>Why does processing take several days?</h3>
<p>We work with premium suppliers to ensure the highest quality. Each item is carefully prepared and quality-checked before shipping, which takes 2-5 business days.</p>

<h3>Can you rush my order?</h3>
<p>We understand urgency! Contact us immediately after ordering, and we'll do our best to expedite processing for an additional fee when possible.</p>

<h2>📞 Contact & Support</h2>

<h3>How can I contact customer service?</h3>
<p>We're here to help! Contact us at:<br>
📧 Email: inacostisanu667@gmail.com<br>
🌐 Website: inarthome.net<br>
We typically respond within 24-48 hours.</p>

<h3>What if I have issues with my order?</h3>
<p>Your satisfaction is our priority. If you have any concerns, please reach out immediately. We work closely with our suppliers to resolve any issues quickly.</p>

<p><em>Have a question that's not answered here? Don't hesitate to reach out – we're always happy to help!</em></p>